Effective July 1, 2025, claims for services subject to Electronic Visit Verification (EVV) that cannot be matched to a corresponding EVV visit will be denied payment.
The 21st Century Cures Act requires states to have an Electronic Visit Verification (EVV) system to confirm that certain services paid for by Medicaid are being provided. EVV systems work by requiring the person providing personal care services (PCS) or home health and community services (HHCS) to log into an electronic system using a phone, tablet, or other device each time they provide care to a Medicaid member in their home.
All providers of in-home PCS and HHCS are also required to register with the Sandata provider self-registration portal. You MUST have your Medicaid Provider Identification Number (MCD ID) to register. If you need help with identifying your MCD ID, please contact Delaware Medical Assistance Portal (DMAP) Provider Services from 8:00 AM ET to 4:30 PM ET at 1-800-999-3371, select option 0, option 4.
Once the registration process is complete, you may begin accessing the Sandata training resources.
- Providers who are utilizing Sandata as their EVV solution: Sandata Learn.
- Providers utilizing an alternate EVV vendor: DE Aggregator Training.
Need Assistance?
- Please contact the EVV Provider Service Team at DHSS_DMMA_EVV@delaware.gov if you have questions or require more information pertaining to acceptable EVV solutions.
DMMA EVV Provider Forum Schedule
DMMA is pleased to announce a series of EVV provider forums for providers and other interested parties to receive information and ask questions about Delaware EVV. All meetings are scheduled from 10:00-11:00 am ET and will include time for questions and answers.
| Provider Forum Meeting Dates | |
|---|---|
| March 25, 2026 | August 26, 2026 |
| April 29, 2026 | September 30, 2026 |
| May 27, 2026 | October 28, 2026 |
| June 24, 2026 | November 25, 2026 |
| July 29, 2026 | December 30, 2026 |
You have to register for the meetings; registration is only needed once for the series; you do not need to register for each meeting.
