Whether you’re applying for child support services or managing an existing case, you have secure, online tools available to help you stay informed and in control.

The Delaware Child Support Portal makes it easy to:

• Apply for child support services
• Submit case-related questions to your caseworker
• Update your contact or employment information
• View appointments, including court hearings
• Make payments or view payment history
• Receive select notices electronically

You’ll need to complete a two-step registration process to access your account.

How to Register

Step 1: Create Your My.Delaware Account

1. Go to https://my.delaware.gov
2. Click “Sign Up.”
3. Fill in all required fields and click Register.
   Don’t use a work email address—State and Federal email domains will not work.
4. Check your email for a verification link and click Activate Account to access your dashboard.
5. Save your User ID and Password for future logins.

Step 2: Add the DCSS App

1. In your My.Delaware dashboard, click Add Apps, then search for DCSS.
   – If you’re new, add DCSS App Services.
   – If you already have a case, add the DCSS Customer Portal.
2. The app will be added to your My Apps menu—just click to launch the portal.

Keep Your Information Updated

Even if you don’t currently receive payments, it’s important that we have your most up-to-date information:

• Social Security Number
• Date of Birth
• Phone Number
• Current Mailing Address

If you’ve moved, you can:

• Call (302) 577-7171, Monday–Friday, 8 a.m. to 4 p.m., to update your address, or
• Submit a completed Change of Address Form to:
  Division of Child Support Services
  P.O. Box 15012
  Wilmington, DE 19850

Other important forms:

• Change of Name Form
• Affidavit of Lost or Stolen Check

The Automated Assistance Line is available 24/7 in English and Spanish. You’ll need your case number to access case-specific information.

Receiving Support Payments

When you have a child support case, you can choose how you receive your payments—either Direct Deposit or the ReliaCard®. You must choose one. You cannot enroll in both.

Direct Deposit

Secure, convenient, and free—Direct Deposit is the fastest way to receive your child support payments.

Benefits:

• No paper checks to wait for or misplace
• Avoid check cashing fees
• Payments go directly into your checking or savings account

How to Enroll

• Download the Direct Deposit Enrollment Form, or call us to request one
• Submit the completed form with a voided check or savings account info to:
  DCSS
  P.O. Box 12327
  Wilmington, DE 19850

Your banking details are kept confidential, and our team is available at (302) 577-7171 to answer questions.

Prepaid Debit Card (ReliaCard®)

The U.S. Bank ReliaCard® is a prepaid debit card that receives funds whenever child support is applied to your case.

Benefits include:

• No bank account needed
• No credit check required
• No paper checks to wait for or cash
• Use anywhere Debit Mastercard® is accepted

Funds are typically available within 3 business days after payment is applied.

ReliaCard Resources

• Brochure – English | Brochure – Spanish
• FAQ – English | FAQ – Spanish
• Fee Schedule – English and Spanish
• Enrollment Form – English | Enrollment Form – Spanish

Resources for Grandparents and Relative Caregivers

Are you raising a grandchild or another relative’s child?

Delaware offers helpful legal and support resources to help you provide stability and care:

• Legal Handbook for Grandparents & Other Relatives Raising Children
• Services and Support Programs for Grandparents

These guides can help you understand your rights, responsibilities, and the legal options available to support your caregiving journey.