As an employer, you play a vital role in ensuring Delaware children receive the financial and medical support they need. Your cooperation helps children and families thrive, and we thank you for your ongoing partnership.
New Hire Reporting
Under state and federal law, you are required to report all newly hired employees to the Delaware State Directory of New Hires within 20 days of their start date.
Visit the New Hire Reporting Website for instructions and submission tools.
Income Withholding Orders (IWOs) & National Medical Support Notices (NMSNs)
Effective October 1, 2013, DCSS began issuing one IWO and one NMSN per case (not per employee). This change may result in multiple notices for the same employee if they have multiple child support cases.
As an employer, you may be required to:
- Withhold child support payments from an employee’s paycheck and remit them to DCSS
- Enroll the employee’s child(ren) in an available health insurance plan
If you receive an IWO or NMSN:
- Carefully review each notice, especially if the employee has multiple cases
- Respond promptly to ensure compliance
- Continue to honor existing IWOs unless otherwise notified
Submit Payments Electronically
Option 1: EFT/EDI (Electronic Funds Transfer / Electronic Data Interchange)
DCSS encourages employers to submit child support payments electronically through the Automated Clearing House (ACH).
Benefits include:
- Faster and more secure payments
- Fewer lost, stolen, or delayed checks
- Lower processing and mailing costs
- Support for payments to multiple states
Contact the DCSS EFT team at:
DHSS_DCSS_EFT@delaware.gov
Additional resources:
- www.nacha.org – National Automated Clearing House Association
- Your bank or payroll provider
- Treasury or payroll management associations (e.g., APA)
Option 2: iPayOnline
iPayOnline is a secure, web-based payment platform for employers and individuals.
Features:
- No check writing required
- Group and track payments by employee or department
- Schedule one-time or recurring payments
- View payment history
To get started, you’ll need a Federal Employer Identification Number (FEIN).
Register for iPayOnline (No fees apply)
Payment Mailing Address
For employers who choose to send payments by mail:
Division of Child Support Services
P.O. Box 12287
Wilmington, DE 19850
Thank You
DCSS appreciates your commitment to supporting families and complying with federal and state child support laws. Your actions help children across Delaware access the resources they need to grow and succeed.
