How to Contact the Division of Child Support Services

The Automated Assistance Line (AAL) is available toll-free 24 hours a day, 7 days a week.  If you need to speak with a Child Support Specialist, the DCSS Customer Service Unit is available Monday through Friday from 8:00 a.m. to 4:00 p.m.

• To reach out to the DCSS customer service unit please call (302) 577-7171.

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DCSS Social Media

Fax Numbers

• Change of Address Form: (302) 395-6604
• Community Relations Officer: (302) 395-6735
• Customer Service Unit: (302) 395-6733
• New Hire Specifications: (855) 481-0047
• NCC Main: (302) 395-6734
• KC Main: (302) 672-9581
• SC Main: (302) 515-3401

Mailing Addresses

• Administrative Hearing Section
  P.O. Box 11564
  Wilmington, DE 19850
• Change of Address Form
  P.O. Box 15012
  Wilmington, DE 19850
• Change of Name Form
  P.O. Box 15012
  Wilmington, DE 19850
• Community Relations Officer
  P.O. Box 11223
  Wilmington, DE 19850
• General Correspondence
  P.O. Box 15012
  Wilmington, DE 19850
• Office of the Director
  P.O. Box 11223
  Wilmington, DE 19850

Office Locations

Addresses for each DCSS office statewide (New Castle County, Kent County and Sussex County) are listed below. DCSS offices are open Monday through Friday from 8:00 a.m. to 4:30 p.m.

New Castle County	Kent County	Sussex County
Churchman’s Corporate Center 84A Christiana Road New Castle, DE 19720	Dover Office 905 S. Governors Ave Dover, DE 19904	Georgetown Professional Park 20105 Office Circle Georgetown, DE 19947

Payment Addresses

• Child Support Payments – from Employers and Other State’s IV-D Agencies:
  P.O. Box 12287
  Wilmington, DE 19850
• Child Support Payments – from Non-Custodial Parent/Obligor:
  P.O. Box 12831
  Wilmington, DE 19850
• Other Special Payments:
  P.O. Box 12811
  Wilmington, DE 19850