Have questions about child support services in Delaware? Below you’ll find answers to common questions and helpful guidance on managing your case with DCSS.
Frequently Asked Questions (FAQ)
Where are DCSS Offices and What Are the Hours?
DCSS has three regional offices:
- New Castle County Office
84A Christiana Road, New Castle, DE 19720 - Kent County Office
905 S. Governors Ave, Dover, DE 19904 - Sussex County Office
20105 Office Circle, Georgetown, DE 19947
All offices are open Monday–Friday from 8:00 AM to 4:30 PM.
What Services Does DCSS Provide?
- Accounting for child support payments
- Enforcement and modification of child support orders
- Establishment of paternity/parentage
- Assistance with medical support enforcement
- Community education and outreach through our Speakers Bureau
To request a presentation: Call (302) 577-7171
How Can I Apply for Child Support Services?
You can apply for services and make a payment online through the DCSS portal.
Note: Please verify if this online payment option is still current.
Application fees must be paid by:
- Check, or
- Money Order
How Is My Child Support Amount Determined?
The Delaware Family Court uses the Delaware Child Support Formula Calculation to determine the support amount.
The order may also include a medical support requirement, depending on your situation.
How Do I Enroll in Direct Deposit or the ReliaCard®?
You can:
- Download an Enrollment Form online
- Call Customer Service to request one by mail
- Pick one up at any DCSS office
Submit your completed form along with a voided check or account information to:
DCSS
P.O. Box 12327
Wilmington, DE 19850
Once enrolled, funds are securely deposited into your account or loaded to your ReliaCard.
How Do I Change My Address?
To protect your privacy, you must submit a written request to update your address.
You can:
- Visit your local DCSS office to fill out a form
- Or send a written request with:
- Full name
- Date of birth
- Old and new addresses
- Your signature
- A copy of official photo ID
You are also required to notify Family Court of any address changes.
How Do I Change My Name?
Name changes also require a written request and legal documentation.
Include:
- Former and current full name
- Date of birth
- Current address
- Your signature
- A legal name change document (e.g., marriage certificate, divorce decree, court order)
How Can I Make a Child Support Payment?
You can make payments using:
- iPayOnline (recommended)
- TouchPay Kiosks at:
- DMV locations: Delaware City, Greater Wilmington, Dover, Georgetown
- Probation Offices: New Castle and Seaford
- Income Withholding Order
- Check
- Money Order
- Electronic Funds Transfer (EFT)
What Address Should I Use to Mail a Child Support Payment?
Use the correct address based on the type of payment:
- Employers & Other States’ IV-D Agencies
DCSS
P.O. Box 12287
Wilmington, DE 19850 - Non-Custodial Parent Payments
DCSS
P.O. Box 12831
Wilmington, DE 19850 - Special Payments (e.g., lump sums)
DCSS
P.O. Box 12811
Wilmington, DE 19850
Payments must be made by check or money order.
Can I Contact DCSS by Email or Online?
No. For confidentiality, case-specific information is not available via email or unsecured websites.
For secure assistance: Call DCSS Customer Service at (302) 577-7171
Available statewide, 24/7 through the Automated Assistance Line.
How does Child Support enforcement work?
Glossary
| Term | Definition |
|---|---|
| Accrual | Sum of child support payments that are due or overdue. |
| Adjudication | The entry of a judgment, decree, or order by a judge or other decision maker such as a Commissioner, Mediator, referee, or hearing officer based on the evidence submitted by the parties. |
| Administrative Procedure | Method by which support orders are made and enforced by an executive agency rather than by courts and judges. |
| Affidavit | A statement, in writing, made under oath before a notary. |
| Arrears (or Arrearage) | Court ordered support payments that are past due. |
| Assignment of Support | Signing over child support payments to the state of Delaware as a condition for receiving TANF benefits, or signing over medical support payments as a condition of receiving Medicaid benefits. |
| Automated Assistance Line (AAL) | A telephone system that makes frequently requested information available to clients over touch-tone telephones 24 hours a day, 7 days a week, and Customer Service Representatives available during regular business hours, Monday through Friday, 8:00 a.m. to 4:00 p.m. |
| Burden of Proof | The duty of a party to produce the greater weight of evidence on a point at issue. |
| Capias | Warrant for arrest. |
| Child Support | Money paid by a parent for the financial support of a minor child. It may include medical, dental and educational expenses. |
| Child Support Court Order | A legal document issued by the court, setting the amount to be paid for the support of a child. |
| Client | A term often used to refer to the recipient of a TANF grant or IV-D services. |
| Complaint | A written document filed in court in which the person who starts the action names the people and allegations involved, and the results wanted. |
| Contempt | Failure to comply with a court order when a person has the ability to do so. |
| Court Order | A legally binding edict issued by a Family Court Judge, or properly empowered administrative officer. Can dictate how often, how much, what kind of support a non-custodial parent is to pay, how long he or she is to pay it, and whether an employer must withhold income from their wages. |
| Court-Ordered Payee | The person Family Court names to receive the child support. |
| Custodial Parent (CP) | The parent with both legal custody (joint or sole) and primary physical placement of a child receiving support. The child lives with this parent most of the time. |
| Custody | The authority assigned to one or both parents by Family Court to make major decisions regarding their children. |
| DECSS | The Delaware Child Support System. |
| Default | A defendant’s failure to file an answer or appear in a court case within a certain number of days after being served with a summons or complaint. |
| Default Judgment | Decision made by the court when the defendant fails to answer or appear. |
| Defendant | A person, against whom legal action or lawsuit is filed, also called the respondent. |
| Disbursement | The paying out of collected child support funds. |
| Drop Box | Secure box for submitting child support payments (by check or money order). |
| Earned Income Tax Credit (EITC) | Refundable Federal income tax credit for low-income working individuals and families. When the EITC exceeds the amount of taxes owed, it results in a tax refund to those who claim and qualify for the credit. Income and family size determines the amount of the EITC. The EITC does not generally affect eligibility for Medicaid, Supplemental Security Income (SSI), food stamps, or low-income housing. |
| Enforcement | Activities to make sure that a court order is obeyed. |
| Establish | To bring into existence by a legal process. |
| Initiating State | The State that sends a request to another state for help in establishing or enforcing a child support order. |
| Intercept | A method of securing child support from a non-custodial parent by taking a portion of non-wage payments subject to interception such as: Federal tax refunds, State tax refunds, unemployment benefits, and disability benefits. |
| Interstate Cases | Cases in which the dependent child and non-custodial parent live in different States, or where two or more States are involved in some case activity, such as enforcement. |
| Judgment | The official decision of the court. |
| Jurisdiction | The legal authority of a court. |
| Legal Father | The man who is recognized by law as the father of a child. |
| Lien | A claim upon property to prevent sale or transfer of that property until a debt is satisfied. |
| Modification | A court order, which changes the terms of an earlier court order. |
| Motion | An application to a court for an order or a ruling. |
| Non-Custodial Parent | The parent who does not have primary physical placement of the child(ren) (although he/she may have legal custody). |
| Obligee | The person, state agency, or other institution to which a child support is owed (also referred to as custodial parent when the money is owed to the parent with primary custody of the child). |
| Obligor | The person who is obliged to pay child support (also referred to as the non-custodial parent or NCP.) |
| Order to Show Cause | A court order telling a person to appear in court and to explain why a certain order should not be entered. |
| Paternity Establishment | Legal determination of fatherhood. Can be established by a Voluntary Acknowledgement of Paterntity (VAP) or genetic (DNA) testing. |
| Petition | A formal written request. |
| Petitioner | A person who brings a legal action or lawsuit (also called the plaintiff). |
| Plaintiff | A person who brings a legal action or lawsuit (also called the petitioner). |
| Respondent | A person, against whom a court action is started (also called the defendant). |
| Stipulation | A written agreement between the parties to an action that the court approves as an order or judgment. |
| Subpoena | A process issued by a court compelling a witness to appear at a judicial proceeding. Sometimes the process will also direct the witness to bring documentary evidence to the court. |
| Summons | A legal notice to a defendant that an action against him/her has commenced in the court issuing the summons and that the judgment will be taken against him/her if the complaint is not answered within a certain time. |
| Support Order | A judgment, decree or order (whether temporary, final, or subject to modification) issued by a court or an administrative agency of competent jurisdiction, for the support and maintenance of a child. This includes a child who has attained the age of majority under the law of the issuing state, or of the parent with whom the child is living. Support orders can incorporate the provision of monetary support, health care, payment of arrearages, or reimbursement of costs and fees, interest and penalties, and other forms of relief. |
| Voluntary Acknowledgement of Paterntity (VAP) | A way to name the legal father without having to go to court, if the parents are not married. The form needs to be signed by both biological parents and notarized. It can be completed anytime until the child turns 18, or 19 if the child is still in high school. |
